Culture & Careers



We are a dynamic, fast growing and forward thinking firm delivering holistic financial solutions to improve the financial well-being and lifestyles of our clients.


An opportunity exists to work with us, our team and our clients to become our Client Service Officer (Director of ‘First Impressions’….). 


The Opportunity...                                                                

This role will assist us in ensuring the business maintains strong client relationships and is able to serve clients efficiently and effectively.

We are keen to identify, meet with, qualify and employ the right person for our business. Primary responsibilities of this position will be to attend to general reception & admin duties, client services & rapport building, management of diaries & appointment co-ordination and also (and very importantly), working closely with the director to ensure he reaches full capacity.  The role will also include administrative support to the advice team. Attractive salary & performance bonus package is available depending on experience & results.


The Criteria...

To be our Client Service Officer - you can't just be 'anyone'. This important role requires a person who has:

  1. minimum 2 years in a client service or administration role in the financial services industry, wanting to move to the next level in their career and is passionate about excellent client outcomes, or

  2. a person who has spent a significant amount of time in this type of role and is looking to grow, develop & enhance their skills working in a truly supportive and team environment.

  3. strong Microsoft skills and experience using financial planning software preferred


For you to benefit from this opportunity you must also have:

  1. Passion - you must be passionate about client outcomes and a real willingness to go the extra mile for them. It really does need to drive you - it's "your thing", it's what you love.

  2. Experience - the power of our brand is in the expertise and ability of our team - your background then is very important to the quality of our clients' experience.

  3. A willingness to learn - the IZ model has been tried and tested. You must be willing to learn our systems and techniques, while still, of course, having the freedom to bring your personal style and improvements to it!

  4. Commitment to making a difference... - to be a successful IZ team player you must be totally committed to making a difference with IZ clients - you must be in a way 'driven' to see excellent client outcomes and build strong relationships.

  5. Attention to detail – your ability to ‘get it right’, use your initiative for problem-solving and have work completed in a timely manner is pivotal to a great client outcome.


Other qualities...

A fantastic opportunity exists for a well presented, personable (yet strong) and organised person to play a key role of 'Client Service Officer' working directly with our director and our clients as the first ‘port of call’ into our business. You must possess excellent written and verbal skills and a proven ability to work independently & reliably. A professional phone manner, flexibility, and openness, friendly, cooperative attitude are a must and experience in this type of role or understanding of various financial services functions are highly regarded.

If this sounds like you, then we can offer:


  • First class training and development opportunities

  • A friendly team working environment & awesome ‘one for all’ culture

  • Professional office situated at Wynnum/Manly

  • A full-time rewarding position with the opportunity to grow and prosper as we take our business to the next level

Please forward your resume and cover letter to with the subject line ‘Client Service Officer'.


In your cover letter, please include:

  • A brief summary of your skills and why you are suited to this opportunity. 


Responses must be received by 5pm Monday, 18th February 2019. Please note only shortlisted candidates will be contacted. 


No Recruitment Agents please. 


Brad Macaulay

PO Box 5334
Manly QLD 4179



We have an open and communicative culture that is based on: 

  • professionalism,

  • integrity, 

  • transparency

  • teamwork, and

  • respect.

Although our team is small, we are a talented group of people who like to problem solve and continuously improve. Our size also allows us to collaborate on decision making at all levels.



We understand that our biggest asset is our employees. That is why we offer:

  • flexible working hours

  • peer support and mentoring

  • strong commitment to employee training and

  • semi-autonomous working conditions.


Importantly, our camaraderie allows us to have some fun along the way too.

Investment Zone (ABN: 18 104 622 611), is a corporate authorised representative of Financial Force Pty Ltd, (ABN: 42 091 425 464 AFS Licence No. 238337)

©2020 by Investment Zone.

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Suite 1, 184 Bay Terrace

Wynnum QLD 4178

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